Frequently Asked Questions
Q: What browser should I use?
A: Firefox is the recommended browser for using Moodle in both Mac and Windows environments. Mac Safari users will not see the formatting toolbar, and some Windows Internet Explorer users have reported problems when editing their user profile. If you do not have Firefox installed, you may download it here.
Q: How do students access a Moodle courses?
A: Via Adelphi University's eCampus. Instruct students to go to the Services tab and click on the launch Moodle icon.
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Via the Moodle site directly.
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Via the Moodle site directly.
Q: Why is my course not showing up in Moodle after I login through eCampus?
A: Moodle is synchronized daily with the AU registration system and therefore your courses should automatically appear in your account. In the case that your courses do not show up or the wrong course(s) appear in Moodle, please check with your department to see if the information listed in the registration system is correct. Your department will need to submit changes if necessary. If the information in the registration system is verified and your course still doesn't show up in Moodle, please email customerservices@adelphi.edu.
Q: Where can I find a roster of students in a Moodle course?
A: To review the list of current students in a Moodle, click on the Participants link on the left side of the course. Students need to have logged onto Moodle at least once to show up in the participants list. Please check your Moodle participants list with the C.L.A.S.S. roster for your courses as it reflect the most current student enrollment. The C.L.A.S.S. system can be accessed via eCampus.
Q: Why are students not showing up in my Moodle course?
A1: The course has not yet been made available to students.
Instructors need to make courses available for students to be able to see and access them. To make a course available, click on the settings link on the left side of the course, and next to the availability option, select "This course is available to students" and save the changes by clicking on the Save Changes button on the bottom of the page.
A2: Students are not registered in C.L.A.S.S.
Students need to have logged onto Moodle at least once to show up in the participants list. Please check your Moodle participants list with the C.L.A.S.S. roster for your courses as it reflect the most current student enrollment. The C.L.A.S.S. system can be accessed via eCampus.
Instructors need to make courses available for students to be able to see and access them. To make a course available, click on the settings link on the left side of the course, and next to the availability option, select "This course is available to students" and save the changes by clicking on the Save Changes button on the bottom of the page.
A2: Students are not registered in C.L.A.S.S.
Students need to have logged onto Moodle at least once to show up in the participants list. Please check your Moodle participants list with the C.L.A.S.S. roster for your courses as it reflect the most current student enrollment. The C.L.A.S.S. system can be accessed via eCampus.
Q: How can I add students who are registered and show up in the C.L.A.S.S. system, but are not listed in Moodle?
A: Ask the student(s) to log into Moodle.
If he/she still does not show up in the participants list, go to the Administration block on the left side of your course, click on Assign Roles, click on students, search for the students, and add him/her to your course. Then, return to the course main page by clicking on the course number in the breadcrumb trail. For further instructions, see Adding/Removing Participants tutorial.
If he/she still does not show up in the participants list, go to the Administration block on the left side of your course, click on Assign Roles, click on students, search for the students, and add him/her to your course. Then, return to the course main page by clicking on the course number in the breadcrumb trail. For further instructions, see Adding/Removing Participants tutorial.
Q: How can I remove students from a Moodle course?
A: Students officially enrolled in the AU registration system will be automatically enrolled into Moodle courses. If a student officially drops the course and you would like to remove him/her from the course, see the Adding/Removing Participants tutorial for instructions.
Q: How do I change my profile settings and add a picture of myself in Moodle?
A: Click on your name located in the in the upper right corner of the browser window and then follow these steps:
- Click the "Edit profile" tab and scroll down to the "Picture of" section.
- Click "Browse." to locate an image from your computer that you want to use as your icon. Make sure that the file is not larger than the maximum size listed (2 MB), or it will fail to be uploaded.
- Click "Update my Profile" at the bottom - the image file will be cropped to a square and resized down to 100 x 100 pixels. Please be aware that this image will be attached as an icon to all of your discussion postings.
Q: Can I bookmark a course and later access the course from my bookmarks?
A: Yes. Moodle will ask you log in again when you select the bookmark, but you'll be directed right to the course homepage you bookmarked.

